Dubai eGovernment signs agreement with Emirates Identity Authority to link EIDA to all Dubai government entities

Posted by DewRoc | Posted in Business | Posted on 31-01-2012-05-2008

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Published January 30th, 2012 – 10:37 GMTPress Release

Dubai eGovernment has recently signed an MoU with the Emirates Identity Authority (EIDA) to support government integration and digital transformation through electronic linkages in pursuit of its digital transformation towards an integrated knowledge-based society. 

The agreement was signed by H.E. Ahmed Bin Humaidan, Director General of Dubai eGovernment, and H.E. Dr. Eng. Ali Mohamed Al Khouri, Emirates ID Director General, at the Dubai eGovernment headquarters at HH Dubai Ruler’s Court. Under the terms of the agreement, Dubai eGovernment commits itself to introducing the required central applications for integrating with the infrastructure of the digital identity applications so as to optimize usage of the Population Register and complete the electronic linkage between EIDA and all Dubai government entities.

For its part, EIDA will provide the necessary technological applications to read the data stored in the ID card together with the infrastructure for the digital identity applications and unified identity management in order to verify the identity of clients. EIDA also plans to partner with Dubai eGovernment in developing the concept and general framework for the digital ID project at the Dubai Government level.

The two parties have agreed to employ all available resources to achieve the common strategic goals, particularly the improvement of operational performance, simplification of government procedures, development of services provided to customers, and the creation of effective communication channels to support government integration.

Ahmed Bin Humaidan was positive about the agreement signed with EIDA, and said: “The signing of this agreement is in line with our commitment to actively contribute to the objectives of government integration and the electronic transformation of government systems across Dubai. These aim to realize the vision and directives of H.H. Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai. We support the digital identity project in view of its positive impact on Dubai’s electronic transformation. We are committed, in the framework of our partnership with EIDA, to implement a series of relevant initiatives and joint ventures, including integrating infrastructure for the verification of the identity card and handling this system.” 

Meanwhile, Al Khouri affirmed that signing this agreement coincides with the gradual conversion towards making the ID card a key identification instrument for transactions and services provided by the government and private sector organizations. “This strategic partnership reflects our belief in the use of advanced technologies in improving government performance, considering that the population register and ID card project is part of the UAE’s strategy to become one of the five best governments in the world.”  Commending Dubai eGovernment’s role in easing government transactions and leading the eGovernance process in Dubai, Al Khouri said that the agreement would be beneficial in implementing the strategic objectives of government entities and unifying their efforts at upgrading customer service.

The two parties affirmed their full commitment to pursuing joint ventures and research, including an assessment of the optimum use of the identity system, its data potential for use by Dubai government services and its application for integration with government eServices in Dubai. 

© 2011 Al Bawaba (www.albawaba.com)

Papua New Guinea profile

Posted by DewRoc | Posted in Top Stories | Posted on 31-01-2012-05-2008

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A very small proportion of the land can sustain cash crops, including coffee and cocoa. Abundant rainforests provide the raw material for a logging industry, which is dominated by Malaysian-owned companies. Conservation groups have criticised the social and environmental impact of the activity.

Mineral deposits – including gold, copper and nickel – are extensive, but the difficult terrain and poor infrastructure make exploitation slow. There are significant reserves of oil and natural gas and the country has pinned its hopes on becoming a significant energy exporter.

The separatist struggle in the neighbouring Indonesian province of Papua, formerly known as Irian Jaya, prompted the flight of thousands of Papuans into Papua New Guinea from the mid-1980s onwards. Many of them remain in border-area jungle camps.

The Papua New Guinean government has said it will not tolerate the use of its territory for separatist attacks on the Indonesian army.

Papua New Guinea had to deal with separatist forces of its own on the island of Bougainville in the 1990s. Up to 20,000 people were killed in the nine-year conflict which ended in 1997.

A peace deal signed in 2001 provided the framework for the election in 2005 of an autonomous government for Bougainville.

Papua New Guinea has strong ties with its southern neighbour, Australia, which administered the territory until independence in 1975. Canberra's substantial aid programme aims to relieve poverty and to boost development. Australia has also despatched police officers and civil servants to support their local equivalents.

The prevalence of HIV/Aids is on the rise. Some experts fear that Papua New Guinea is heading for a crisis similar to that in sub-Saharan Africa.

© 2011 BBC News (www.bbc.co.uk)

Somaliland profile

Posted by DewRoc | Posted in Top Stories | Posted on 31-01-2012-05-2008

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A breakaway, semi-desert territory on the coast of the Gulf of Aden, Somaliland declared independence after the overthrow of Somali military dictator Siad Barre in 1991.

The move followed a secessionist struggle during which Siad Barre's forces pursued rebel guerrillas in the territory. Tens of thousands of people were killed and towns were flattened.

Though not internationally recognised, Somaliland has a working political system, government institutions, a police force and its own currency. The territory has lobbied hard to win support for its claim to be a sovereign state.

The former British protectorate has also escaped much of the chaos and violence that plague Somalia, although attacks on Western aid workers in 2003 raised fears that Islamic militants in the territory were targeting foreigners.

Although there is a thriving private business sector, poverty and unemployment are widespread. The economy is highly dependent on money sent home by members of the diaspora. Duties from Berbera, a port used by landlocked Ethiopia, and livestock exports are important sources of revenue.

The latter have been hit by embargoes on exports, imposed by some Gulf countries to inhibit the spread of Rift Valley Fever.

Somaliland is in dispute with the neighbouring autonomous Somali region of Puntland over the Sanaag and Sool areas, some of whose inhabitants owe their allegiance to Puntland.

Somaliland's leaders have distanced themselves from Somalia's central transitional government, set up in 2004 following long-running talks in Kenya, which they see as a threat to Somaliland's autonomy.

Somaliland was independent for a few days in 1960, between the end of British colonial rule and its union with the former Italian colony of Somalia. More than 40 years later voters in the territory overwhelmingly backed its self-declared independence in a 2001 referendum.

© 2011 BBC News (www.bbc.co.uk)

I hope Azarenka keeps up her form over time

Posted by DewRoc | Posted in Uncategorized | Posted on 31-01-2012-05-2008

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A question has to be asked about Maria Sharapova. She is such a great champion but just hasn’t been able to do it in the finals in recent years and seems to freeze on the big stage. Victoria Azarenka started out nervously in the final yesterday and Maria just wasn’t able to take advantage, so one has to question the frame of mind she was in for something like this to happen. I suspect she succumbed to the pressure of having to perform to the level expected of her. She is the darling of women’s tennis, respected and promoted as a number one player, but came up short yesterday, and now Azarenka is number one.

It was a top performance by Azarenka. She started the year with a win in Sydney and is in form. She did what she had to do in a Grand Slam final and is a true No 1. There has been a lot of talk about Caroline Wozniacki being No 1 without winning a Grand Slam title. She is a charming and talented lady but you can’t call yourself number one without a Grand Slam title under your belt. Period.

True test

I am hoping Azarenka can sustain this level, not just in the near future but over the next few years. Like the men, women’s tennis needs consistency to be strong. I hope she has the right attitude towards her profession and won’t buy into the popularity and recognition that comes with a Grand Slam title and becomes a great leader of the game, like Roger Federer, Rafa Nadal and Novak Djokovic.

Article continues below

© 2011 Gulf News (www.gulfnews.com)

10 Things Customer-Service Reps Won’t Say

Posted by DewRoc | Posted in Business | Posted on 31-01-2012-05-2008

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1. “You can’t always get what you want.”

After an Apple store employee failed to help Amy Levine find an accessory for her old iPod, the indignant New Yorker dashed off a letter describing the poor customer service to the late Steve Jobs, then the company’s CEO. To her surprise, Apple gave her a free new iPod and Mac laptop. But in the world of customer service, happy endings like Levine’s are hard to come by: Only 21 percent of those who complain end up satisfied, according to a recent study by Arizona State University’s W.P. Carey School of Business. Another study, by consulting firm Accenture, found customer satisfaction with service is down across the board, from the amount of time it takes to resolve a problem to the politeness of reps. That’s because customer service is often designed as “a kind of firewall against the customer,” says Emily Yellin, author of Your Call Is (Not That) Important to Us. “Customers and customer-service reps are at odds.”

2. “It pays to be polite — unless you’re talking to a computer.”

According to a recent American Express survey, more than half of Americans say they’ve lost their temper talking to customer service. But it’s often to little effect, since reps are well trained to manage irate callers. What’s more, “if you become seriously abusive, they have permission to hang up on you,” says John Goodman, vice chairman of TARP Worldwide, a customer-service consultancy. Some firms even blacklist serious offenders. The rules of engagement change, however, when a customer is speaking to a machine — yelling might actually help, since some automated systems detect shouting and cursing. Virtual yelling also seems to get results: After the website ComcastMustDie.com campaigned against Comcast, calling it a “vast, greedy, blundering, tone-deaf corporate colossus,” the company responded to complaints on the site and says it “refocused” its customer service on communicating with consumers online.

3. “We open the velvet rope for big spenders…”

Things Customer-Service Reps Won’t Tell You

2:35

SmartMoney’s Jen Wieczner discusses tips for handling customer-service representatives in order to have the best chance of achieving your desired resolution of your problem.

When Target launched a line by Missoni last year, frenzied shoppers waited in epic lines. Meanwhile, Jessica Alba had her manager put in a call to Target to place her order. When it comes to customer service, VIPs often get special treatment: Firms from Verizon to Bank of America have “executive” customer-relations offices. (Verizon says it has teams to handle “frustrated” customers who e-mail non-customer-service employees; Bank of America says its Executive Customer Relations office “is not for any particular group of customers” but responds to “high-level complaints that are escalated.”) Linda Dickerhoof Sperling, a marketing professional, says that her former employer, a tech firm, had three customer-service departments and top-tier customers got a veritable “bat phone.” “The VIP care team agents have a higher skill set. They’re not entry-level,” she says.

4. “…but you can slip in the side door if you know how.”

While VIP customers often get the best response, regular joes can sometimes score star treatment. Sites like GetHuman.com post hard-to-find phone numbers of executive customer-service offices. “It might not be the right person to talk to, but a lot of times the people in the executive office will make the issue a priority,” says Adam Goldkamp of GetHuman. One problem: Some firms, such as Priceline, have essentially changed the locks, deactivating e-mail addresses and phone numbers for executive offices after they’ve been publicized. (Priceline says it periodically changes the number for its top-level customer-service team when “unreferred calls” get out of hand.) Customer-service consultants advise firms to treat customers who reach the CEO the same as if they’d called the main number, because meeting their demands for free swag sets a bad precedent and demoralizes reps on the front lines.

5. “If you really want us to sweat, start tweeting.”

Still on hold? Tweeting about your problem can sometimes get faster results. That’s because companies often put their best reps online, and broadcasting a bad experience to the Twitterverse motivates them to appease the customer before the story goes viral. FedEx, for one, says it recruits “exceptional” agents for its social-media team. Josh March, CEO of Conversocial, a start-up that makes social-media customer-service software, recommends that firms resolve problems in less than an hour. Although Conversocial found that large U.S. retailers ignore 65 percent of customer complaints on Facebook and Twitter, March says such complaints can pack a punch. “It only takes one issue that other people are angry about” to spark a frenzy, he says.

6. “It’s okay if you’re unhappy, as long as we’re able to keep the chat short.”

Companies often look first to customer-service departments to make cuts during tough times. In fact, the number of reps fell 9 percent in the U.S., to 2 million workers, from 2008 to 2010. Fear of layoffs only adds anxiety to a high-pressure job, where performance often is assessed based on rigid metrics like average call time and meeting the requirement to say a customer’s name three times. The incentives for service in stores can also be skewed, since employees can suppress complaint rates by 30 percent simply by avoiding eye contact with customers. “If you’re thinking about those things, it’s very difficult to truly listen and respond to what customers are asking for,” says Scott Broetzmann, CEO of Customer Care Measurement and Consulting. Former customer-service rep Rachael Pracht says the maximum time for the 100 to 200 calls she handled a day was supposed to be three minutes at a pharmaceutical company and five to seven minutes at a telephone company. Anything over the five-minute mark and “you just start freaking out,” she says.

7. “Speaking with a manager isn’t a right; it’s a privilege.”

Asking for the manager has become many callers’ go-to strategy for customer service: According to a survey by American Express, 74 percent of angry consumers demand to speak with a supervisor. Customers want to talk to someone authorized to fix their problem, but that’s a challenge for firms with a limited number of managers. To cope, customer-service departments are urging reps to solve problems and resist transferring callers. But companies are also getting trickier. When AT&T customers “thought they were talking to the manager,” Pracht (a former AT&T employee) says, it was often just another rep “who had gotten a 50-cent raise and not that much extra training.” (AT&T says it makes “every effort” to grant customers’ wishes to speak with a supervisor.) In the end, it helps to ask politely, since the rep is probably reluctant to put you through to a manager. Says Goodman: “It’s almost an admission of weakness.”

8. “There’s a thin line between helping out and getting swindled.”

As people became more frugal in the economic downturn, they also got tougher on customer service. Companies say they’re handling far more complaints these days, “where in the past, people would have just not bothered,” Goodman says. But in some cases, the complaints aren’t legit; they’re moneymaking schemes using customer support to snag refunds and freebies. How prevalent is this? Says Goodman, “1 or 2 percent of consumers are either crazy or they’re gaming the system.” Consequently, companies are monitoring complaints, flagging those who have an unusual number of problems and even testing returned electronics to see whether the customer caused the problem (if so, a note goes in their file). As a rep, Pracht often had customers who lied or made big demands; one guy refused to hang up because she wouldn’t take $350 off his bill. “I felt like I was trying to talk someone off a bridge,” she says.

9. “How many reps does it take to handle a problem? More than you think.”

According to a recent study by Arizona State, it takes more than four calls to customer service, on average, to resolve a complaint, and at some companies, it’s even higher. Why? Harried reps are “incentivized to make those calls brief and refer someone to somebody else,” says Mary Jo Bitner, a marketing professor at Arizona State. Also, firms may have different departments for different kinds of complaints, which the rep you’re talking to may or may not know about. Bank of America, for one, has roughly 20 customer-service phone numbers, which it says allow reps to “quickly route the customer to the service associate best equipped to answer their specific questions.”

10. “The machines are winning.”

Call a toll-free customer-service number and a computer often picks up: In fact, 79 of the top 100 online retailers use automated systems, according to StellaService, a customer-service ratings firm. But inability to speak to a human is among consumers’ top complaints. “Everyone hates these things,” says Walter Rolandi, a consultant who specializes in “interactive voice response.” Canned mantras like “We’re sorry, but we’re experiencing unusually heavy call volumes” and having to repeat the same info to both a robot and a rep are particularly irksome, experts say. For firms, IVR systems stanch the ongoing flow of customers. But they also mean that calls that go through to human agents are often the toughest, says Rob Duncan, chief operating officer of call-center firm Alpine Access. Online companies like Facebook don’t even have customer-service lines. While Facebook posts a help guide on its site, it says “any phone number that is publicly available is inundated” to the point of making it not worth calling.

© 2011 Wall Street Journal (www.wsj.com)

Bill Cosby Enlists Santa’s Staff For A Silent Night

Posted by DewRoc | Posted in Entertainment | Posted on 31-01-2012-05-2008

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Story By: by NPR Staff

by Bill Cosby

Hardcover, 195 pages | purchase

More on this book:

Ah, the joys of a houseful of family on Christmas — the tensions, the simmering resentments, the screaming children.

Bill Cosby’s three grandchildren visit him every year for the holiday. But the comedian tells weekends on All Things Considered host Guy Raz that he’s not a traditional sort of grandfather, who “believes they came from heaven above.”

“They’re annoying,” Cosby says of his grandkids. “These people make a lot of noise, they blame each other for things.”

So last year Cosby came up with a plan to calm the squabbling children and restore Christmas cheer to his household. He lays it all out in his new book, I Didn’t Ask to Be Born (But I’m Glad I Was).

The plan involved a phone call from Santa’s assistant, who was confused because the children were not at home in New York, but in Massachusetts visiting their grandparents.

“I walked into the den of inequity and yelling and said, ‘There’s an assistant of Santa Claus’ on the phone who wants to talk to you guys,’” he says. Automatically, the children were silent.

Miss Jones, Santa’s assistant, and Skyler the navigator enlisted the children’s help to pinpoint their location.

“[Skyler] told them he could see them if they went outside and pointed to a certain star,” Cosby says.

Once Skyler located the children, they came back inside. But Cosby’s plan didn’t end there; there was another phone call, this one from Santa’s dietitian.

“He, in fact, said to them, please do not leave any cookies, milk for Santa because his cholesterol and triglycerides are way up there,” Cosby says. Soy milk is OK, though, as long as it’s not too fancy. “Not 2 percent … no Silk, no chocolate flavor, you know, none of that stuff.”

The grandkids came to visit again this year, but Cosby says he’s not going to arrange for any more calls from Santa’s staff.

“I don’t think they’re gonna go for it this time,” he says.

Exdictador de Guatemala deberá ir a juicio por cargos de genocidio

Posted by DewRoc | Posted in Top Stories | Posted on 31-01-2012-05-2008

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CIUDAD DE MÉXICO— En una decisión que marca precedente, un juez de Guatemala decidió que el exdictador Efraín Ríos Montt debe ir a juicio por cargos de genocidio y otras atrocidades relacionadas con la guerra civil de 36 años que vivió ese país centroamericano.

La jueza Carol Flores afirmó a última hora del jueves que Ríos Montt, de 85 años, quien gobernó Guatemala entre 1982 y 1983 luego de un golpe militar, debía ser juzgado por genocidio y crímenes contra la humanidad. La magistrada ordenó que Ríos Montt fuera puesto bajo arresto domiciliario, según el sitio web del diario guatemalteco Prensa Libre.

[guatemala0127]

Reuters

Si es declarado culpable, Ríos Montt podría enfrentar hasta 30 años de prisión, indicó la jueza.

La decisión de la magistrada fue una importante victoria para el sistema judicial de Guatemala, históricamente débil. Fiscales habían afirmado que Ríos Montt fue responsable de 1.485 violaciones de menores así como del desplazamiento de unas 29.000 personas. La audiencia del jueves es parte del juicio a dos generales retirados acusados de genocidio, incluido Héctor Mario López Fuentes, quien fue el jefe de la armada cuando Ríos Montt estaba en el poder.

Ríos Montt se negó a declarar el domingo. “Entiendo lo que han dicho los fiscales, pero no responderé”, sostuvo según Prensa Libre. Ríos Montt afirmó que la justicia y no la venganza debería ser la meta del proceso judicial, indicó el diario.

Ríos Montt ha insistido en forma repetida sobre su inocencia de cualquier crimen de guerra. El ex general de la armada fue elegido como miembro del Congreso de su país en 2000 y tuvo inmunidad ante eventuales juicios. Pero el mandato legislativo, así como su inmunidad, terminaron este mes. Esta semana, el abogado de Ríos Montt afirmó que el dictador debería ser liberado ya que no había participado en ninguna confrontación con guerrillas.

Desde 1960, los militares de Guatemala, muchas veces respaldados por EE.UU., libraron una campaña despiadada contra grupos guerrilleros izquierdistas en la selva del país. Los rebeldes buscaron refugio entre la amplia población maya, y el combate adquirió dimensiones brutales cuando los militares masacraron pueblos enteros, incluidos mujeres y niños, en un intento por terminar con la insurgencia.

La guerra terminó con un acuerdo de paz en 1996 tras las muertes de alrededor de 200.000 personas, la mayoría de ellos civiles. Tras la guerra, una comisión de verdad de la ONU culpó a los militares de una política que incluía “actos de genocidio” contra grupos de mayas.

Ahora, 16 años después del fin de la guerra civil de Guatemala, los fiscales comienzan a investigar casos de crímenes de guerra en los más altos niveles.

Como pastor evangélico y soldado, Ríos Montt fue durante las últimas tres décadas una de las figuras políticas dominantes de Guatemala. En 1990, intentó ser candidato a presidente, pero las cortes guatemaltecas se lo prohibieron porque su llegada original al poder había sido a través de un golpe de Estado. En cambio, Ríos Montt fue elegido como miembro del Congreso, ganó varios mandatos y presidió la legislatura entre 2000 y 2003.

En 2007, España intentó sin éxito extraditar a Ríos Montt para enjuiciarlo por genocidio y otros cargos luego de que la ganadora del Premio Nobel guatemalteca Rigoberta Menchú lo acusara de crímenes de guerra.

© 2011 Wall Street Journal (www.wsj.com)

DryShips open to selling drilling unit Ocean Rig – COO

Posted by DewRoc | Posted in Business | Posted on 31-01-2012-05-2008

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Thu Oct 6, 2011 12:37pm EDT

<span class="articleLocation”>Oct 6 (Reuters) – DryShips Inc (DRYS.O) could look at
selling its majority-owned Ocean Rig (ORIG.O) oil drilling
unit, and will delay an initial public offering of its tanker
business, Chief Operating Officer Pankaj Khanna told Reuters on
Thursday.

Khanna also said DryShips had settled all lease payment
issues with dry bulk vessel charterer China COSCO Holdings
(1919.HK) (601919.SS) and does not mind doing business with
them in the future.
(Reporting by Krishna N Das in New York)

© 2011 REUTERS (www.reuters.com)

How to Dodge Last-Minute Tax Traps

Posted by DewRoc | Posted in Business | Posted on 30-01-2012-05-2008

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The holidays are here and everything important is done, right?

Well, maybe not everything. Some will find themselves racing next week to meet year-end tax deadlines to make charitable gifts, plan taxes on investments and make annual gifts to others.

[24taxreport]

Keith Negley

If you are one of them, don’t overlook important details. The Internal Revenue Service certainly won’t. And remember the underlying principle behind whether a tax move counts for 2011: It can’t be undone.

Here, then, are some last-minute tips.

Charitable donations. Gifts of cash via check must be mailed to qualified nonprofits by year-end, although the checks needn’t be cashed this year. What matters is the 2011 postmark.

A spokesman for the U.S. Postal Service says post offices will be open on New Year’s Eve, although many will close at noon; check local schedules.

If you really want to ensure a donation counts for 2011, use certified U.S. mail and request a return receipt, says charitable-giving expert Conrad Teitell, an attorney at Cummings & Lockwood in Stamford, Conn. A postage-meter mark isn’t proof, and if you use a private courier such as FedEx, the charity must receive the gift in 2011 for you to take a deduction for this year.

This standard is different from the one for mailing tax returns, which puts several private couriers, including FedEx, on a par with the U.S. Postal Service, Mr. Teitell says.

If you charge a donation on a credit or debit card, the charge must be posted in 2011, although you don’t have to have paid the bill this year.

Charitable gifts of appreciated securities, often a tax-wise move, can be tricky. For those held over a year, the deduction is the average of the high and low price on the date it is electronically transferred to the charity—or, in those rare cases where the security is mailed, the date of mailing.

Charitable-donation specialist Laura Peebles of Deloitte Tax in Washington recommends checking with your broker to find out the lag time between your instruction and the transfer, especially if the gift is large or the price is volatile.

Taxpayers up against a deadline may want to give securities to a donor-advised fund, which many brokerages offer. These are charitable funds that serve as holding pens for future gifts. Donors can make a gift before year-end, take a 2011 deduction and choose recipients later. Payouts from the fund aren’t deductible, but the donation may grow tax-free until then.

Individual retirement accounts owners at least 70½ years old may donate up to $100,000 of account assets to qualified charities in 2011. Such gifts aren’t deductible, but neither do they raise income in a way that might trigger income tax on Social Security payments or raise Medicare premiums. The gifts also count as part of the owner’s required payout if he or she hasn’t already taken one.

IRA proceeds must be transferred directly to the charity by the account administrator, and the charity should receive it in 2011. Use extreme caution here, Mr. Teitell says: A misstep could cause the donor to miss out on this year’s benefit, and the provision expires Dec. 31.

Then there are gifts of personal property, such as clothing or furniture to a thrift shop. In general, the items must be in good used condition to be deductible.

Single items not in good condition worth $500 or more may be deductible with an appraisal. An appraisal is also needed for an item or group of items totaling $5,000 or more, regardless of condition, even if the items go to different charities. Gifts of artwork and non-traded securities are subject to different rules that may require expert help. For more information, see IRS Publications 526 and 561.

Investments. If you are making year-end trades, such as for tax-loss harvesting, note that the IRS looks to the trade date, not the settlement date, to determine when a transaction occurred.

With Congress in deadlock, some investors may want to start the clock ticking for long-term capital gains next year. In 2013 the current 15% top rate on long-term gains—a historic low—is scheduled to rise to 20%, and a new 3.8% tax on investment income takes effect for most joint filers with adjusted gross income above $250,000 ($200,000 single).

The upshot: Investors hoping to realize long-term gains by the end of 2012 should own the asset by Dec. 30 of this year, says Andy Mattson, a CPA with Mohler, Nixon & Williams in Campbell, Calif. Long-term gains and losses are those held longer than a year.

“Given current market values and higher taxes on the way, investors with stock options may also want to consider an exercise,” he says.

Noncharitable gifts. Details also matter for taxpayers hurrying to make annual exclusion gifts—those up to $13,000 a year that a person may make to an unlimited number of recipients.

Be careful with checks. Either the recipient should deposit the check in 2011 or it should be certified. Gifts of securities are final once they are transferred electronically. Paper transfers of assets may require expert help.

The same holds true if Grandma wants to give her granddaughter heirlooms before year-end. The recipient must take possession of the items. “It helps to have Grandma write a letter describing the gift,” Mr. Teitell says.

—Email: taxreport@wsj.com

© 2011 Wall Street Journal (www.wsj.com)

Google Users’ Data To Migrate Across More Services

Posted by DewRoc | Posted in Lifestyle | Posted on 30-01-2012-05-2008

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Story By: by The Associated Press

Google Inc. is overhauling the way it treats user data, linking information across its array of email, video and social-networking services so that information gathered in one place can be used in another.

For example, if you spent the last hour logged into Google to search the Web for skateboards, the next time you log into YouTube, there’s a good chance you’ll get recommendations for videos featuring Tony Hawk.

The changes take effect March 1 and remove some of the legal hurdles that Google faced by having more than 70 different privacy policies across various services. Now, there will be one main policy covering services such as Google Plus, Gmail, search, YouTube and Maps, with separate ones covering sensitive services such as Google Wallet.

Still, the changes could irk privacy critics because of the sheer volume of information collected — including your location, list of contacts and the contents of your email.

Google hopes to improve the user experience across its different services and give advertisers a better way to find customers.

“If you’re signed into Google, we can do things like suggest search queries or tailor your search results based on the interests you’ve expressed in Google+, Gmail, and YouTube,” the company says on a new overview page for its privacy policy. “We’ll better understand which version of Pink or Jaguar you’re searching for and get you those results faster.”

Ryan Calo, director for privacy at the Stanford Center for Internet and Society, said Google is trying to do the best it can to simplify its privacy policy and make it transparent without bogging down people with pages of legalese. The privacy documents now run about 10,000 words, down from 68,000.

But he said the company still needs to be careful how it uses the data so that it helps users, without revealing sensitive information.

“If it creeps people out, then they need to be aware of that,” he said.